Dear customers,

As is known by all of us, our country is getting back to “normal” activities in a slow but safe step, which is the purpose of State and Country Authorities.  In this order of ideas, we must continue respecting the measures placed to protect us against the virus transmission, and more importantly, we must keep the faith in God that these difficult times will be overcome sooner than later.

Most of Medical & Specialty Offices experienced operational challenges through the last weeks and adopted creative and efficient ways to continue serving their patients like telehealth or video calls. As part of the Medical Supplies Chain, PREMIERE SCIENTIFIC has faced new pressures and changes given that several factors associated with COVID-19 have impacted PPE (Protective Personal Equipment) stock, pricing, and shipment. 

I can summarize the main issues in these bullet points:

• PPE is over demanded by traditional medical and dental offices but now is also required by physical therapists, first responders, and the general public. This total demand overpassed the regular capacity of the manufacturing and importing system
• Products (including gloves and the material used in the production of masks) that may have been sourced overseas are now faced in labor issues. This factor generates serious limitations on supply
• Freight Costs are impacted, given that for imported items, some products are being airfreighted to the USA and containers have limited availability
• The freight schedules have been impacted by travel restrictions and variations in the work agenda in most countries where supplies are being manufactured. Unprecedented high demand for PPE with major carriers suspending delivery service guarantees has increased manufacturer lead times as much as 200% globally in the past two months
• All PPE items are non-cancellable and non-returnable to ensure the adequate supply is available for healthcare professionals.

As a result of all these unexpected factors, the pricing of PPE products has increased dramatically over the past 30-45 days.

In the middle of this situation, we have tried to pass only the price increases that we have incurred to our customers. 

Keeping extremely careful safety measures, we think its time to gradually come back to our office to continue serving you, valuable customer, with the maximum of our capacity. For this reason, most of our office personnel started coming back to the office since May the 4th: Sales, Procurement, and Accounting Departments are now working at their regular job places. Some other colleagues will still remain working at home for some more days.

Finally, I want to thank you for your comprehension. We are sorry for the inconvenience that these extraordinary circumstances caused, we will continue working with the best of our capacity in order to keep our quality standards at all operational levels. 

Blessings,

Jose Luis Gallegos

CEO

Premiere Scientific LLC